Privacy Policy

1. Information We Collect

When you book our courier delivery service or use our mobile app, we may collect the following information:

• Name
• Mobile Number
• Email Address
• Pickup and Delivery Address
• Parcel Details (weight, size, contents)
• Location data (through app)

2. How We Use Your Information

• To arrange parcel pickup and delivery
• To send booking confirmation and tracking updates
• To provide customer support and resolve queries
• To improve service quality
• For payment processing
• To send important notifications and offers

3. Mobile App Permissions

Our mobile app requests certain permissions such as:

• Location: To accurately set pickup and delivery addresses
• Camera: To upload parcel photos
• Notifications: To send delivery updates and important alerts
• Storage: To save booking receipts and documents

4. Payment Information

We do not directly store your debit/credit card, UPI, or net banking details. Payments are processed through secure third-party payment gateways that use industry-standard encryption.

5. Information Sharing

We do not sell, rent, or share your personal information with any third party, unless:

• Required by law
• Necessary to complete service (such as sharing address with delivery personnel)
• With authorized payment partners for payment processing

6. Data Security

We use appropriate technical and administrative measures to secure your information, such as SSL encryption, secure servers, and limited access controls. However, no method of transmission over the internet is 100% secure.

7. Cookies and Tracking

Our website and mobile app may use cookies and similar technologies for a better user experience. This helps us understand your preferences and improve our service. You can disable tracking through app settings or browser settings.

8. Data Retention

We store your information as long as necessary to provide services or as required by legal requirements. You can delete your account, which will remove your personal information from our systems.

9. Your Rights

You have the following rights:

• Right to access your personal information
• Right to correct inaccurate information
• Right to delete your information
• Right to opt-out of marketing communications

10. Children's Privacy

Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

11. Policy Updates

We may update this Privacy Policy from time to time. The updated policy will be published on our website and mobile app. For major changes, we will inform you via email or app notification.